SHIPPING

MONOKI BY DIANE GOLDSTEIN SHIPS WORLDWIDE FROM OUR OFFICE IN PARIS, FRANCE.

ORDERS ARE USUALLY FULFILLED WITHIN 48 HOURS, MONDAY TO FRIDAY.

 

HERE ARE OUR DELIVERY OPTIONS :

FRANCE 4 TO 7 WORKING DAYS COLISSIMO : FREE OF CHARGE

FRANCE EXPRESS SERVICE DELIVERY IN 24-48H CHRONOPOST : 30 EUROS

EUROPEAN UNION WITH DHL : 30 EUROS

OUTSIDE EUROPEAN UNION WITH DHL : 50-70 EUROS

 

CUSTOMS AND DUTIES

ORDERS SHIPPED OUTSIDE OF THE EU MAY FACE ADDITIONAL TAXES AND DUTIES IN THE COUNTRY OF DELIVERY.

THE CUSTOMER IS RESPONSIBLE FOR PAYING ALL DUTIES AND TAXES SEPARATELY.

PLEASE NOTE THAT DUTIES AND TAXES (AND SHIPPING COSTS) ARE NOT REFUNDABLE ‌THROUGH MONOKI BY DIANE GOLDSTEIN.

 

RETURNS AND EXCHANGES

IF YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU MAY EXCHANGE OR RETURN IT FOR A REFUND OF THE ITEM'S PURCHASE PRICE. CUSTOMIZED ITEMS OR SPECIAL ORDERS ON DEMANDE CANNOT BE EXCHANGED OR REFUNDED.

YOU HAVE 14 WORKING DAYS FROM THE DATE OF RECEIPT TO MAKE YOUR RETURN. ALL EXCHANGE ITEMS MUST BE UNWORN, WITH THEIR ORIGINAL TAGS AND PACKAGING.

TO REQUEST A RETURN, PLEASE CONTACT US AT INFO@MONOKI.FR. A RETURN AUTHORIZATION AND SHIPPING INSTRUCTIONS WILL BE EMAILED TO YOU. PLEASE DO NOT SHIP YOUR RETURN WITHOUT THIS AUTHORIZATION, AS IT WILL NOT BE PROCESSED.

RETURNS MUST BE SHIPPED WITH A TRACKABLE SERVICE AND AT THE CUSTOMER’S EXPENSE. PLEASE NOTIFY US ONCE YOU SHIP.

MONOKI BY DIANE GOLDSTEIN RESERVES THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE WHICH DOES NOT MEET THE ABOVE REQUIREMENTS. IF YOUR RETURN IS NOT ACCEPTED, IT WILL BE RETURNED TO YOU AT YOUR EXPENSE AND A REFUND WILL NOT BE ISSUED.

IF AN ITEM IS RETURNED TO US BECAUSE A CUSTOMER REFUSED TO PAY FOR IMPORT TAXES OR CUSTOMS DUTIES DUE PAYABLE,  MONOKI BY DIANE GOLDSTEIN WILL SEEK TO RECOVER FROM THE CUSTOMER ALL COSTS OR ANY FEES INCURRED BY  MONOKI BY DIANE GOLDSTEIN. PLEASE NOTE THAT IF YOU REFUSE TO PAY CUSTOM DUTIES UPON DELIVERY, A REFUND WILL ONLY BE ISSUED AFTER THE PRODUCT HAS BEEN RETURNED TO US.